ChangeHero: An Easy-To-Use Exchange For Newbies

ChangeHero, founded in 2017, is a simplistic and intuitive exchange to easily invest in cryptocurrencies. 

Crypto newbies can feel overwhelmed when deciding where to invest, a problem ChangeHero has addressed with its inception.

ChangeHero is a non-custodial cryptocurrency exchange that offers its users a swap service. The exchange is based and registered in Hong Kong. 

Within the exchange, users can choose from over 80 cryptocurrencies to invest in. These include bitcoin (BTC) and ethereum (ETH) as well as shiba inu (SHIB), tron (TRX), and many more.

Users can convert BTC, ETH, and all the other cryptocurrencies in the ecosystem to fiat. Purchases can also be made using a credit or debit card. 

Trezor wallet, CoolWallet S, and Exodus are some of the platforms ChangeHero is integrated into. 

‘We constantly monitor cryptocurrency prices for various pairs. At the moment of exchange, we select the Best Rate and proceed with the conversion,’ says ChangeHero.  

ChangeHero is passionate about driving mass adoption within the fintech movement, hence the variety of coins available within the ecosystem. The core values of ChangeHero include safety, transparency, innovation, simplicity, and convenience. 

Features include:

• 24/7 customer support
• Fast transactions
• No limits on exchanges
• Safe transactions
• No registration
• Fixed Rate and Standard Rate

Within the ChangeHero ecosystem, users can buy, sell, and exchange crypto. 

How to exchange crypto on ChangeHero:

1. Visit the ChangeHero landing page

2. Select the trading pair of your choice and enter an amount and provide your address

• We chose the BTC-USDT pair. 
• Next select the type of rate, and specify your wallet address.

3. Confirm your transaction

• Check all the data again and confirm your transaction.

4. Send BTC

• ChangeHero will generate a deposit address, use your wallet to send funds there.

5. Wait for the exchange to complete

• Wait a few minutes before the assets reflect in your wallet

How to buy bitcoin on ChangeHero:

1. On the homepage, navigate to the ‘Currencies’ tab on the top menu 

• Choose the currency you want to buy bitcoin with, add in your country of residence and enter the amount you wish to purchase
• Next, provide your BTC wallet address, email, and phone number.

2. Verify identity

• Provide the credit card or debit card details and complete the one-time verification procedure.

3. Confirm the transaction

• Check the details once again and confirm the transaction. After this, your bitcoin will reflect. 

This process is similar to buying other cryptocurrencies on the platform. 

How to sell bitcoin on ChangeHero:

You can sell Bitcoin for USD/EUR/RUB by following these simple steps.

1. Navigate from the home page to the Currencies tab and once here, select the ‘sell’ option

• Choose the currency you want to sell bitcoin for, enter the amount and provide your email, country of residence, and phone number.

2. Verify identity

• Provide the credit card or debit card details and complete the one-time verification procedure.

3. Type of transaction

• Select the type of transaction and specify the refund address.

4. Send crypto

• Copy the wallet address or scan the QR code to send bitcoin.

ChangeHero states that this type of order will be processed within a few minutes and the cash will be credited to your bank instantly. 

As a non-custodial exchange platform, ChangeHero doesn’t store any user’s cryptocurrency. The outcome of a swap is sent directly to a user’s wallet.

Private and sensitive information is secure and not collected by ChangeHero. The exchange has also never been hacked.

Users don’t need an account to exchange on ChangeHero. This is beneficial to users looking to make swaps quickly and seamlessly. 

For any suspicious or flagged activity, ChangeHero can request a user to verify themselves through a know-your-customer (KYC) procedure. This is done when a user contacts the customer support team. 

The standard KYC procedure includes taking a selfie with an ID, as well as the origin of the funds, among other questions. Once this process is complete, users can continue to access the exchange. 

Users can decline the KYC procedure and receive a refund unless there are reports of the money being involved in criminal activity. This information is derived from the Crypto Defenders Alliance (CDA), which ChangeHero is a member of.

Read more about the anti-money laundering and KYC policy here. 

ChangeHero is extremely responsive to their clients, most notably on Trustpilot, where the exchange’s rating is 4.6 out of 5.

One of the first things you will notice on the ChangeHero landing page is the widget that takes you directly to their profile on Trustpilot. 

Here, the good far outweighs the bad. While some may argue it is easy to fake a good review, it is equally as easy to defame a company in fake, negative reviews.

ChangeHero is active in responding to the negative reviews with immediate solutions, as well as clarifying the complaint from their point of view. The exchange has also responded to all positive feedback on Trustpilot too. 

Responding to negative reviews is rarely something that organizations do so this extra step of customer support, as well as giving the reader both sides of the story, is commendable. 

What is also noteworthy is the ‘excellent’ reviews (89%) far outweigh the ‘bad’ reviews (4%). 

For newbies looking to start out, ChangeHero is a very simple-to-use platform that requires no registration. However, the exchange is able to request KYC verification at its own discretion. 

From BTC to SHIB, newbies can explore a range of cryptocurrencies that cater to a variety of investor needs. 

Buying, selling, and exchanging crypto is a simple and painless process that only takes a few simple steps to complete. 

ChangeHero takes care to ensure their reputation of trustworthiness is maintained across various platforms, specifically Trustpilot, where the exchange regularly interacts with customers.

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